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Returns Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@thetinytoystore.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@thetinytoystore.co.uk and send your item to: Unit 108, 21 Clarence Street, London, TW18 4SU, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Delivery
To return your product, you should mail your product to: Unit 108, 21 Clarence Street, TW18 4SU, United Kingdom

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If, in an unfortunate and rare case, your order arrives faulty or was not what you ordered, you will be entitled to a full refund including postage costs to return the items back to us if we ask you to (Up to a maximum reimbursement of 2nd Class Recorded Delivery). Your statutory rights are not affected. We may offer an exchange if stock is available and you are UK based.

Faulty Items – We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have unfortunately received something that isn’t up the high standard you expect from The Tiny Toy Store, please contact 0203 488 0856 or email returns@thetinytoystore.co.uk

LOST PARCELS: – Please note that in all instances either a certificate of posting is kept (for standard parcels) or Tracking number for Tracked. If, for any unfortunate reason, your goodies have not arrived when you expected them to, you will be offered either a full refund or items resent subject to stock level. This will be initiated the day Royal Mail officially class your parcel as ‘lost’.