All orders will be carefully wrapped and dispatched within 1-2 business days (Monday-Friday) and items will be sent either by Royal Mail Tracked or My Hermes depending upon the option you choose.
Orders are dispatched Monday – Friday only. Please order before 1 pm if you require guaranteed next day/24 hour tracked. orders after 1pm are not guaranteed to be dispatched same day as our mail is collected early afternoon.
UK orders please note:
We send all orders via Royal Mail second class, which cost £2.95 and they aim to deliver your parcel within 2-3 working days.
We understand that sometimes you need to get your hands on a new purchase as soon as possible, if your order is required by a certain date, please do not hesitate to contact us at email@example.com and we will endeavour to meet any deadlines or requirements. The cost of delivery will always be displayed in your basket and before you confirm payment at checkout.
Couriers – UK only
We understand how frustrating it can be to miss a delivery, especially if it’s a gift for someone. If you are not in when the couriers first try to deliver and they cannot find a safe place to leave your parcel or with your neighbour, they will leave a card and then attempt to deliver it two more times over the next working days. Please follow the instructions on the card left by the courier to arrange a redelivery of your order. If you have any specific instructions for the delivery firm, you can add this information in the comments box provided on the checkout page and we will pass this information on.
Royal Mail – UK only
Deliveries by Royal Mail – If you’re out and about, you may find that your item has been left with a neighbour instead of being returned back to your Royal Mail Delivery Office. If Royal Mail deliver any of your items to one of your neighbours they should post a ‘Something for you’ card through your letter-box telling you this. If they are unable to deliver an item to you, or a neighbour, your item will be returned to your local Royal Mail Delivery Office for you to collect it, or to arrange a re-delivery. Again, they will post a ‘Something for you’ card through your letter-box telling you this.
Please be aware any items returned to us as uncollected from postal services or courier firms will be re-charged any postage costs to send out again. Any refunds due in these cases will also be minus our shipping charges incurred and if we are incurred a charge for a returned parcel by courier this amount will also be deducted from any refund due.